Salesforce is a leading cloud based customer relationship management (CRM) system. It supports multiple integrations and customization possibilities. You can use it to design ideal custom solutions to help your business prosper.
Although Salesforce is very flexible, supporting multiple integrations on different development environments, varied workflows and millions of users. Whenever enhancements are rolled out, business process changes occur and Salesforce seasonal releases are rolled out, you need to perform Salesforce testing to ensure that applications are working as intended, customizations and integrations are fine.
As manual testing requires too much time and effort, test automation is the solution that provides you the speed and agility needed to stay ahead of the competition. In this blog, we will learn what is Salesforce Testing and its types.
What is Salesforce Test Automation ?
Test automation is all about automating repetitive but necessary steps to speed up the testing process – test design, maintenance, management, and execution. In the case of Salesforce, regression testing is required whenever an enhancement is rolled out, business process changes occur, or seasonal releases are rolled out. Test automation helps in introducing continuous testing to your environment so that defects can be detected before they reach end-users and ultimately allow businesses to achieve a high level of quality. As bugs are detected in the earlier stages due to quick feedback, it takes less time and effort to resolve the bugs.
Salesforce test automation also helps in addressing challenges like inadequate risk coverage. No code test automation tools like Opkey allows business users to create test steps without requiring prior coding knowledge. Furthermore, manual test cases can be converted into automated ones with a single click, enabling wider coverage even in a short testing cycle. Test automation can run hundreds of test cases in very less time , thus increasing the test coverage.
Types of Salesforce Testing
Unit Testing: If you’re creating a custom app using Salesforce’s Sales, Service, or marketing cloud then unit testing is an ideal approach. In this, small modules or incremental units can be tested for their specific discrete functionalities. As there is a limited scope of testing and not a broad scope to worry about with unit testing, it tends to be an ideal way to test a system that has already been deployed. With unit testing, it becomes easier to test the deployed system to test for custom functionality or product enhancements. Unit tests may not seem as complicated as regression or integration testing, but to get results faster especially post deployment test automation is necessary to implement.
End-to-End Testing: The idea of end to end testing might seem complicated, but it is an essential testing type to test a complicated system like Salesforce. End to end testing might seem time – consuming and complex, but test automation can compensate for the exhaustive process.
Test automation platforms that come with prebuilt accelerators can be used by administrators who have minimal technical experience. Also an AI-powered test automation tool with natural language processing can help to evaluate critical processes like Quote to crash or Procure to Pay.
End to end testing can also test additional modules outside of the Salesforce ecosystem enabling users to run tests across connected tools. Also, end to end testing enables Salesforce professionals to track user experience changes during development cycles like upgrade, regression, or major releases.
User Acceptance Testing : Following deployments or new releases, most QA Teams assign experienced professionals to assess if the product is working as per their expectations, this is called user acceptance testing (UAT). UAT can ensure Salesforce digital workflows align with how users work in the real world.
Integration/API Testing: Salesforce is famous for its powerful integration capabilities and its standards based application programming interface. Ensuring that there is effective communication between CRM and API’s is critical. APIs often need round-the-clock monitoring, post-deployment and regular load testing to ensure that data is flowing to and fro between CRM and applications.
Conclusion: To ensure that all its integrated workflows are working as intended, Salesforce testing is a must. As different types of Salesforce testing need to be executed to ensure business continuity, it is recommended that QA teams should revisit their testing strategies. This can only be done by incorporating test automation. With zero code tools having self-healing capabilities, QA teams can easily achieve more in less time.